Privacy Policy

Introduction

StuckNoMoreBook.com and Coaching Matters, LLC respect your privacy and are committed to protecting your personal data. This privacy notice describes how your personal data is collected, handled, and stored to meet Coaching Matters’ protection standards—and to comply with the law.

1. Purpose of This Privacy Notice

This privacy notice describes how Coaching Matters collects and processes your personal data through your use of this website and the services on it, including any data you may provide. This website is not intended to be used by children; Coaching Matters does not knowingly collect personally identifiable information from children. It is important that you read this privacy notice, together with any other privacy notice or fair-processing notice provided when personal data is collected or processed, so that you are fully aware of how your data is used. This privacy notice is supplemental to any other notice and is not intended to override. This Privacy Statement describes the types of information, including Personal Information, collected and processed through Coaching Matters websites and mobile applications (collectively, “websites”) and through the content and services delivered via Coaching Matters websites, and how Coaching Matters treats such information. For questions about this Privacy Statement or your Personal Information, please contact info@coachingmatters.biz.

2. Contact Information

Legal Entity: Coaching Matters, LLC.
Data Privacy Manager: Lisa Gregory

Email Address: info@coachingmatters.biz
Location: Fairfax, Virginia, USA

3. Changes to the Privacy Notice and Request for Current Data

This privacy notice was last updated May 2024.

It is important that the personal data we hold about you is accurate and current. Please notify us of any changes to your personal information during your relationship with us.

4. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of any website you visit.

5. Data Collection

Personal data or information means any information about an individual from which that person can be identified. It does not include data where identity is removed (anonymous data).

We may collect, use, store, and transfer a variety of personal data, including:

Identity data, including first name, last name, username, or similar identifier, title, date of birth, or gender.
Contact data, including email address and telephone numbers.
Technical data, including Internet protocol (IP) address, your login data, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website and our services.
Profile data, including your username and password, preferences, feedback, and survey responses.
Usage data, including information on how you use our website and services.
Location data, including country.

We also collect, use, and share aggregated data, such as statistical or demographic data, for any purpose. Aggregated data may be derived from your personal data, but is not considered personal data by law, as this data does not reveal your identity, either directly or indirectly. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature; however, if combining aggregated data with your personal data directly or indirectly identifies you, we treat the combined data as personal data, and subject to the terms of this privacy notice.

6. Cookies

Your preferred browser can be set to refuse all or some browser cookies, or to alert you when websites set or access cookies. If cookies are disabled or refused, some parts of the website may be inaccessible or fail to function properly.

The Coaching Matters application uses Cookies to authenticate users, review site usage, performance monitoring and site security. Your personal information is never shared or sold. Cookies are used to ensure the application works as designed and to provide reports to the site administrator at your company to gain analytics.

7. Disclosure of Personal Data

We may be required to share personal data with the parties listed below for the purposes identified in the points provided in “4. Using Your Personal Data” above.

Internal third parties as defined in the Glossary.

Third parties to whom we may choose to sell, transfer, or merge part of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change to our business occurs, new owners may use personal data in the same manner as set out in this privacy notice.

We require all third parties to respect the security of your personal data and treat it in accordance with the law. Third-party service providers are not allowed to use your personal data for their own purposes. Use of personal data is permitted only for specified purposes and must be in accordance with our instructions.

We do not sell your personal information within the meaning of the California Consumer Privacy Act (CCPA).

8. International Transfers

We share your personal data within Coaching Matters, requiring the transfer of your data outside the European Economic Area (EEA).

Whenever your personal data is transferred outside of the European Economic Area, we ensure a similar degree of protection is implemented using at least one of the following safeguards:

Transfer is allowed only to countries sanctioned by the European Commission to provide an adequate level of protection for personal data.

Where certain service providers are used, specific contracts provided by the European Commission may be used to ensure personal data will have the same protection as in Europe.

9. Data Security

Appropriate security measures are in place to prevent personal data from accidental loss, misuse, alteration, or unauthorized disclosure. Additionally, access to personal data is limited to those employees, agents, contractors, and third parties who are authorized to process the data on our behalf, under specific instruction and subject to a duty of confidentiality.

Procedures are in place to deal with any suspected personal data breach. You, and if legally required, any applicable regulator, will be notified of a breach.

10. Data Retention

Your personal data will be retained only as long as necessary to fulfill the purpose(s) for which it was collected, including legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Law requires that we keep basic information about our customers (including contact, identity, and transaction data) for six years following the last use of the website and/or services for liability and tax purposes.

In some circumstances, you may ask us to delete your data. Email your request to info@coachingmatters.biz.

We may anonymize personal data (to remove any association with personal identity) for research or statistical purposes, in which case the information may be used for an indefinite period without further notice to you.

11. User Account Data

When setting up an account on one of the Coaching Matters websites (“User Account”), you may be asked to provide Personal Information including, but not limited to, your name, email address and your phone number. If you choose to purchase any products, services, access codes or other items for sale by Coaching Matters, you will be asked to provide payment details and your full address for billing purposes.

As a customer/user of Coaching Matters, we may obtain Personal Information about you when you register to use one of our websites or services/products or when you provide feedback about our products or services.

For European data subjects, the processing is necessary to perform the contract with you according to Article 6 (1) 1 lit. b) of the European Union’s General Data Protection Regulation (“GDPR”) or UK General Data Protection Regulation for United Kingdom data subjects. As a customer/user, we will use your Personal Information, unless otherwise prohibited by law, for the following purposes:

To provide you with the products and services you request.
To communicate with you about your account or transactions with us and send you changes to our policies.
To provide support, including, but not limited to, product updates, product patches and fixes and other similar communications.

Furthermore, we will use your Personal Information for our legitimate interests according to Article 6 (1) 1 lit. f) GDPR to notify you about information about features on our site, new product releases and service developments and to advertise Coaching Matters’ products and services in accordance with this Privacy Statement.

Any User Account data will be stored only until you decide to terminate your User Account (see clause III.1. below). In case we are obliged to further store your Personal Information due to statutory retention requirements, your Personal Information will be barred for further use by Coaching Matters and be stored only until such retention periods expire.

12. Your Legal Rights

Under certain circumstances, you have rights relating to your personal data under the General Data Protection Regulation (GDPR) as well as the California Consumer Privacy Act (CCPA). Click on the following links to find out more about these rights:

https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en

https://oag.ca.gov/privacy/ccpa

If you choose to exercise any of the rights contained in GDPR or CCPA, please contact us at info@coachingmatters.biz. These rights are subject to certain exceptions and exclusions, and we may be unable to comply in full with your request.

You can exercise the following rights at any time. Please contact our data protection officer, which contact details you can find at the top. Please note, these rights are subject to certain exceptions and exclusions and we may not be able to comply, in full, with any request you make. In such circumstances we will explain to you.

Information about your stored data and their processing (Art. 15 GDPR)
Correction of incorrect personal data (Art. 16 GDPR)
Erasure of your stored data (Art. 17 GDPR)
Restriction of data processing if we are not yet allowed to delete your data due to legal obligations (Art. 18 GDPR)
Objection to the processing of your data by us (Art. 21 GDPR)
Data portability if you have consented to data processing or have concluded a contract with us (Art. 20 GDPR)

If you have given us your consent, you can revoke it at any time with future effect.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

13. Your Right to Object

At any time you have the right, for reasons that arise from your particular situation, to object against the processing of your personal data, which is based on Art. 6 Para. 1 lit. f GDPR (data processing on the basis of a balance of interests); this also applies to profiling based on this provision within the meaning of Art. 4 No. 4 GDPR.

If you file an objection, we will no longer process your personal data, unless we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

California consumers may designate an authorized agent to exercise their rights on their behalf. If you would like to use an authorized agent registered with the California Secretary of State to exercise these rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf. We will not discriminate against you if you choose to exercise your rights.

14. Fees

You are not required to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

15. Request for Specific Information

We may request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This security measure ensures that personal data is not disclosed to an unauthorized person. We may also contact you to ask for additional information to speed up our response.